Background

Veris Residential is an owner-operator managing more than 6,500 Class A apartments across the Northeast. Known for creating elevated living experiences with a focus on sustainability, Veris sets the bar for what modern luxury living should feel like and expects its technology to deliver at the same level.

One of its flagship communities, Sable, was recently the testing ground for a new approach to package management. With thousands of deliveries every month and a nonstop flow of traffic at the concierge desk, Sable offered the perfect environment to design, test, and scale a better way to handle one of the industry’s most exhausting tasks.

The Challenge

In modern multifamily operations, package management is unavoidable—and for many communities, inefficient. Most Veris communities receive hundreds of packages daily, with each parcel previously requiring roughly 80 seconds to log. Even well-trained concierge teams are limited by the sheer volume, which keeps them in the package room, not engaging in higher-value resident interactions. Existing industry “solutions” often introduced additional complexity through fragmented platforms and unreliable notification systems.

“Packages were one of the most manual, labor-intensive processes onsite. Fixing that workflow was critical.” - Frank McAdams, Vice President, Innovation, Veris Residential

The breakthrough

Veris partnered with Venn to build a native package solution within the Venn platform. 

Unlike other package tools that operate outside multifamily operational systems, Quick Scan is built into the same platform already storing your resident data. Our AI layer then instantly matches each label to the right resident, regardless of errors or incomplete addresses, and logs the delivery in just four seconds.

“With my old tech, it took me close to a minute to log a package. Now I point the tablet at the package, and it’s done — name, unit, notification. It even suggests the right resident if part of the label’s missing.” — Tyreese Barfield, Concierge/Resident Coordinator at Sable, Veris Residential

The proof is in the package

• 200K + packages logged in the first 2 months
• 7.5 hours saved weekly per community 
• 15K packages processed each week
• Packages are collected by residents 40% faster 
• 1,344 hours saved in 70 days across 7K units

Time savings give our concierge teams more capacity for high-value, resident-facing interactions. At Class A properties, that level of service is the expectation, and Venn helps us deliver it.” — Dana Sente, VP, Organizational Development, Veris Residential

What Veris proved at scale demonstrates new possibilities for the broader industry. If a large operator managing 220,000 units achieved the same efficiency, the impact could equal:

• 224,000 staff hours saved per year
• $3.47 million in time value reclaimed annually (based on industry average onsite staff wages)

In other words, every second saved in the mailroom adds up to hours of resident connection across an entire portfolio.

Built together, every step of the way

Creating this solution was a true collaborative process. Veris was hands-on from day one. Leadership defined priorities, onsite teams tested early versions, and Tyreese provided frontline feedback that shaped how the system’s intelligence layer behaves today.

“The Veris team were partners in the vision and the implementation. Every insight helped make Quick Scan what it is.” — Janna, Product Manager at Venn

This creates space for what comes next. Now that teams can handle packages in seconds, Veris is already exploring new resident services.

The bottom line

Package management will always be a grind, but it no longer needs to be the kind that consumes a whole day.
With AI and resident-data intelligence doing the heavy lifting, Veris teams now scan in four seconds, save hours each week, and spend that time where it counts: with residents.