Resident questions, answered in seconds.
An AI agent answers residents from your building's own information, day or night, and takes them straight to the screen to pay rent, book, or add a guest. Your team sees every conversation and can step in anytime.
Maya asks what's open today, and the concierge takes her to the pool page.
- 9 in 10conversations resolved without staff
- 7 sectypical reply, day or night
From question to answer
- 01
It suggests before they ask
The concierge notices what each resident books and suggests events and amenities they're likely to enjoy, then offers a reminder. Personal picks, not a generic email blast, so more people show up.
Maya booked the yoga room this week, so the concierge suggests Sunrise Yoga and offers a reminder.
- 02
Straight to the right screen
Residents ask in their own words, and the concierge opens the right screen: rent with the balance showing, a reservation, a guest pass.
Maya asks in her own words, and the concierge opens the right screen: rent, her pool reservation, or a guest pass.
- 03
Your team steps in when it matters
When a question needs a person, the concierge says so and flags it in the Hub. Your team's answer goes into the concierge's knowledge, so the next time someone asks, it already knows.
Thought for 3s · 2 steps
Lease changes go to your leasing team, so I flagged Maya's question for them.
- 04
Stay informed your way
Choose how your team hears what the concierge is doing, like a weekly email with who it helped, reply times, escalations closed, and what residents asked.
A weekly email shows your team who the concierge helped, reply times, and what residents asked.
- 05
Grounded in your Company Brain
The concierge answers from your knowledge base: amenities, events, maintenance, resident info, and articles your team adds, scoped to each building. New documents become answers your team reviews first.
Thought for 5s · 2 steps
I read 2 new articles and added 35 answers for your team to review.
+26Maya booked the yoga room this week, so the concierge suggests Sunrise Yoga and offers a reminder.
Maya asks in her own words, and the concierge opens the right screen: rent, her pool reservation, or a guest pass.
Thought for 3s · 2 steps
Lease changes go to your leasing team, so I flagged Maya's question for them.
A weekly email shows your team who the concierge helped, reply times, and what residents asked.
Thought for 5s · 2 steps
I read 2 new articles and added 35 answers for your team to review.
Every conversation updates the whole picture
What residents tell the concierge lands in Resident 360, so your team sees the whole resident, not a chat log. Click through the tabs.
My dishwasher is leaking onto the kitchen floor.
Thank you!
AI-generated messages • A team member may join
Maya Chen
Unit 1A, Floor 1 | The Union
Residentmaya.chen@email.com
(555) 210-4417
Oct 23, 2026 9:41 AM
Birthday: Jun 3
1 Unit
Residency: 8d
Overview
Maya Chen moved into Unit 1A at The Union on Oct 15 and is settling in well. She has booked the yoga room and the rooftop pool and asks the concierge about amenities. Overall, Maya is off to a positive start.
Maya Chen moved into Unit 1A at The Union on Oct 15 and is settling in well. Today, Maya reported a dishwasher leak through the concierge, and maintenance is on it. Overall, Maya is off to a positive start.
01Service requests
1Awaiting packages
2Amenity reservations
1Community groups
$0Balance due
Today
My dishwasher is leaking onto the kitchen floor.
Seen • 4:12 PM
Sorry about that, Maya. If you can, turn the dishwasher off and close the valve under the sink. I've opened a service request for our maintenance team.
Seen • 4:12 PM
Luis from maintenance is on his way and should be there in about 20 minutes.
Seen • 4:31 PM
Thank you!
Seen • 4:32 PM
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AI edit
Checklists
Past checklists
Service requests
01Total open requests
1 day 2hAve. resolution time
6 days agoTodayLast request open
Open requests
Completed requests
Ledger
Active leases
Packages
1Packages waiting
4 hoursAve. pickup time
3Total packages
Packages waiting
Tba4803177261942 hours agoArrivedPicked up
1Z84F0A703923 days agoPicked upAmenities
2Total reservation
Oct 24, 2026Last reservation
$15Charges
Upcoming reservations
Rooftop PoolOct 24, 2026 · 2:00 PM - 4:00 PMApprovedPast reservations
Yoga RoomOct 21, 2026 · 7:00 AM - 8:00 AMApprovedGuests
1Expected
0Checked in
0Checked out
0Canceled
Upcoming guests
Social
1Groups
1Recent events · 3 months
0Moderated · Last Month
3Messages · Last Month
Upcoming events
Sunrise Yoga — Sat @ 8:00AMOct 24, 2026 · 8:00 AM EDTRSVPSmart access
Access points
Zones
Documents
Community
Why your AI concierge belongs on your Company Brain
An AI that sees one system can answer the question in front of it. On your Company Brain, it knows the resident, the building, and the rest of your business.
| Compared | AI concierge on its own | AI concierge on your Company Brain |
|---|---|---|
| What it knows | A knowledge base loaded at setup, plus limited PMS data | Every system you connect, plus your building's own information |
| Where it answers | Its own text, email, or voice line | Inside the app residents already use |
| After the answer | Tells the resident what to do next | Opens the right screen to pay rent, book, or add a guest |
| When your team steps in | Another inbox and login to check | The same Hub your team already works in |
Ready to deploy on your Company Brain
Text, app, and email
Residents reach the same concierge however they like to talk.
One conversation per resident
Every channel lands in one thread, with the whole history.
Suggestions and reminders
Proactive follow-ups suggest events and amenities each resident is likely to enjoy, and remind them before it starts.
Knowledge for each building
Building, community, and company answers, managed by your team.
Live amenity and event data
Hours, prices, rules, and events update the moment you change them.
Sources your team can see
Every answer in the knowledge base shows where it came from: live data, a document, or your team.
Honest about gaps
When it doesn't know, it says so, flags it for your team, and lists the gap for someone to answer once.
A person steps in
Your team takes over the same thread from Resident 360, then resolves the escalation.
Escalations become knowledge
Your team's answer comes back as an insight to approve and publish, so next time the concierge answers on its own.
Your name and tone
Professional, friendly, casual, or luxury, under your brand.
Test before it goes live
Try questions in a sandbox before residents ever see an answer.
Weekly report
Conversations, residents helped, escalations, and requests filed, by email.
Something missing?
Our forward deployed engineers build the features your team needs, fast.
Build it with us
It reads and acts across your systems
Where the answers come from, and where the work goesResidents' accounts, your knowledge, and the systems the concierge works in.
Yardi
Property Management SoftwareBalances, lease details, and service requests, so the concierge answers with the resident's real account.
RealPage
Property Management SoftwareResidents and leases sync, and the concierge links residents to pay rent.
Entrata
Property Management SoftwareResidents, leases, and service requests stay in sync.
RentManager
Property Management SoftwareResidents, units, and leases, so answers match the account.
Salesforce
Property Management SoftwareResident records stay connected, so the concierge sees the whole relationship.
Zendesk
MaintenanceService requests the concierge files reach your service desk, with no duplicate entry.
Salto
Access ControlWhen residents ask about doors, the concierge takes them straight to their keys.
ButterflyMX
Access ControlResidents ask about entry and get to the door and intercom in the app.
Stripe
PaymentsThe concierge links residents to pay for amenities and memberships in the app.
Amenify
Resident ServicesResidents ask about home services and order them in the app.
Bilt
PaymentsThe concierge links residents to pay rent with Bilt, routed by building.
Ask the concierge yourself, or keep exploring
Questions about the AI concierge
What is an AI concierge for apartments?
An AI concierge for apartments is an AI assistant that answers residents' questions and handles their requests around the clock, by text, in the resident app, and by email, using the building's own information. Venn's AI concierge also takes action: it files service requests, suggests events and amenities residents are likely to enjoy, and takes residents straight to the screen to book an amenity, pay rent, or add a guest.
How can AI answer resident questions 24/7 for apartment communities?
Venn's AI concierge answers residents day and night by text, app chat, and email, drawing on three sources: the knowledge your team keeps for each building, community, and company; live data from amenities and events; and the resident's own account in your property management system. Residents get answers about policies, fees, amenities, packages, and maintenance without waiting for office hours.
How is an AI concierge different from a property management chatbot?
Venn's AI concierge takes action, where a typical chatbot only answers from a script. It files service requests, suggests events and amenities, and opens the right screen to pay rent, see a reservation, or add a guest, all from your building's own data, and it brings in your team whenever a person is needed.
Do residents need an app to use the AI concierge?
No. Residents can text Venn's AI concierge from any phone, email it, or chat with it in the resident app or the web portal. Every channel lands in one conversation, so residents never repeat themselves.
Can an AI concierge create maintenance work orders automatically?
Yes. Venn's AI concierge files a service request from the resident's own words, asks for photos and permission to enter, and sends it to your maintenance team. Residents can also ask the concierge what's happening with an open request at any time.
Explore MaintenanceWhere do the AI concierge's answers come from?
Venn's AI concierge answers from your Company Brain: living knowledge about your buildings that updates as your business does. Unlike a static knowledge base that goes stale, it combines your policies and documents with live amenity, event, and resident data, and every answer your team adds makes the next one better. Every reply shows its source.
What is a Company Brain?What happens when the AI concierge doesn't know the answer?
Venn's AI concierge says so and flags the conversation for your team in Resident 360. Someone from your team takes over in the same thread, so the resident never has to call or email the office. Your team's answer then comes back as an insight to approve and publish, so next time the concierge answers on its own.
What can an AI concierge handle, and what should go to the on-site team?
Venn's AI concierge handles routine questions about fees, policies, amenities, events, and packages, plus service requests, rent, reservations, and guests. You choose the topics that always go to a person, like lease changes or disputes, set your working hours, and pick who receives each handoff.
Can on-site staff take over a conversation from the AI concierge?
Yes. Your team can take over any conversation with Venn's AI concierge from the resident's profile in the Hub, reply in the same thread, and resolve the escalation when they're done.
Is resident data used to train AI models?
No. Your data is isolated per customer and never used to train AI models. Venn's AI concierge is grounded in your business: your knowledge, your rules, and your residents' accounts.
How do we know how the AI concierge is doing?
Add a module to your Hub dashboard, or to your corporate or portfolio intelligence dashboard, that tracks anything you'd like across your systems, including AI concierge conversations. You can also ask your super agent in the Hub for an update, or have it set up scheduled reports: pick what you want to see and when you want to see it.
Can we give the AI concierge our own name and voice?
Yes. You set its name, its tone (professional, friendly, casual, or luxury), and your own instructions, and you can test it before residents see it.
Meet your AI concierge
Ask it anything about our demo building, then see your team's side.
Book a demo