Your front desk gets its time back.
Log packages in about 4 seconds with the tablet app. Residents are notified on their own, and reminders go out until they pick up.
The package is logged to Maya Chen in Unit 1A.
- 83%less time logging packages
- 40%faster pickup by residents
- 7.5 hrsback each week, per community
“With my old tech, it took me close to a minute to log a package. Now I point the tablet at the package, and it's done: name, unit, notification. It even suggests the right resident if part of the label's missing.”
Update, October 2026: over the past year, package scanning saved Veris about 15,692 hours across 5,855 units in 16 buildings. That's about 19 hours a week per building.
Read the Veris case studyFrom the loading dock to the resident's hands
- 01
It reads the label, even a messy one
Point a tablet at the label and the tracking number and courier fill in. When the name is smudged or doesn't match anyone, AI works out who it's for from your own residents.
The label says Meiling Chen; AI matches it to Maya Chen in 1A at The Union and fills her in.
- 02
Residents know the moment it lands
Residents get a notice with a photo the moment a package is logged, in the app they already use.
Maya's package is in. She gets a notice, then sees it with a photo, the courier, and where it's stored.
- 03
Turn deliveries into a service
Offer doorstep delivery as part of a membership. Residents opt in from the app, and the revenue is yours.
Doorstep delivery comes with Gold, and Maya's package was delivered to her door.
USPSThe label says Meiling Chen; AI matches it to Maya Chen in 1A at The Union and fills her in.
Maya's package is in. She gets a notice, then sees it with a photo, the courier, and where it's stored.
Doorstep delivery comes with Gold, and Maya's package was delivered to her door.
Ask Atlas about your package room
Atlas sees packages next to residents, leases, and renewals, so you know who's waiting and who matters most right now.
Why packages belong on your Company Brain
A package tool keeps its own copy of your residents. On your Company Brain, every package sits on the same resident record as the lease and everything else.
| Compared | Package point solution | Packages on your Company Brain |
|---|---|---|
| Resident record | A copy of your PMS, synced once a day | The same resident record your leasing, maintenance, and resident app use |
| Where residents hear about it | An email, a text, or the vendor's own app | The app they already use for rent, requests, and amenities |
| Questions you can ask | Package data only | Packages next to residents, units, and renewals |
| Getting started | One more vendor and login for the front desk | Already on your Company Brain. Download the tablet app and start scanning. |
Ready to deploy on your Company Brain
Quick Scan
Photograph the label and the tracking number, courier, and resident fill in.
Resident suggestions
Likely matches when a label has no unit or a shared last name.
Who picked it up
Every package records who picked it up, so if a roommate grabbed it, the resident and your team can see that.
Tablet app for the front desk
A tablet version of Venn, so your team scans labels with the tablet camera.
Instant notifications
Push, in-app, and email, with a photo of the package.
Automatic reminders
One reminder per resident, covering everything waiting.
Stale packages
Flagged after the number of days you choose for each building.
Bulk pickup
Hand over a whole stack in one step.
Pickup photo and note
Proof of handoff, with who marked it picked up.
Self-service pickup
Residents mark their own pickups when you allow it.
Package types and locations
Envelopes to flowers, stored wherever you keep them.
Drop-offs
Log outgoing returns for couriers to collect.
In-home delivery
Earn extra revenue by offering in-home delivery with memberships.
Packages report
Pickup speed, time on hand, and what's waiting, by building.
Packages in Resident 360
Every package a resident has received, on their profile.
Ask Atlas
Who has packages waiting, and reminders for all of them.
AI concierge
Residents text to ask whether a package came.
Export to CSV
Your package log, filtered your way.
Multiple buildings
One view across every building and package room.
Connected to the tools you already use
Yardi
Property Management SoftwareResidents and units come in, so every label is matched against your live resident list.
Entrata
Property Management SoftwareResidents and units come in, so every label is matched against your live resident list.
RealPage
Property Management SoftwareResidents and units come in, so every label is matched against your live resident list.
See Packages live, or keep exploring
Questions about Packages
What is Venn Packages?
Venn Packages covers what apartment package management software does, on your Company Brain. Your team logs packages on a tablet with Quick Scan, which reads the label and matches it to the right resident, and residents are notified in the app they already use. Reminders, pickup, drop-offs, in-home delivery, and reporting all run on the same resident record as the rest of Venn.
How long does it take to log a package?
About four seconds with Quick Scan. At Veris Residential, each package used to take roughly 80 seconds to log by hand.
Read the Veris case studyWhat if the label is wrong or incomplete?
Quick Scan matches the label against your own resident records, so it finds the right person when the unit number is missing or cut off, the name is a nickname, or several residents share a last name. When it isn't sure, it suggests the most likely residents for your team to choose from.
What do I need at the front desk?
A tablet with the Venn app. Your team signs in with their Hub email, goes straight to packages, and scans labels with the tablet camera. You can also log packages from any computer in the Hub.
How are residents notified?
As soon as a package is logged, the resident gets a push notification, an in-app alert, and an email, with a photo of the package. If it isn't picked up, reminders go out on the schedule you set. Residents can also text the AI concierge to ask whether anything has arrived.
Can residents get packages delivered to their door?
Yes. You can offer in-home delivery as part of a membership. Residents opt in from the app, and their packages go to their door instead of the package room.
Does Venn work with package lockers?
Venn runs your package room and front desk, and works alongside the lockers you already have for overflow.
What reporting do I get?
The Packages report shows packages received and picked up, median time on hand, how many are picked up within a day, what's waiting by building and resident, and breakdowns by package type, courier, and pickup time.
See Packages in a demo
We'll scan a package with you and show where it lands for your team and your residents.
Book a demo