AI trained like your best employee, working alongside them.

Venn Lead Nurture & CRM is a multifamily CRM with an AI leasing agent built in. The agent answers every call, text, email, and chat, qualifies leads, books tours, and follows up, while your team works every lead in the same CRM.

It answers prospects in about a minute, day or night, on every channel. It answers questions about your units, pricing, and policies, asks budget, move-in date, and pets, books tours on your team's calendars, sends reminders, and follows up until the lead tours or applies.

Yes. Everyone works in one shared thread per prospect, alongside your AI agent, for leasing and renewals. Tasks go to a person or a group, and roles and permissions control who can do what.

Yes. Your team replies by text and email from the prospect’s thread, sends as themselves or as the AI agent, and picks up live website chat in the same place.

Each building has its own staff calendars. Tours can go round robin, to a preferred agent, or to your best closer first, and you can allow simultaneous tours on busy days.

Yes. Your marketing team sets the agent's tone, the words to use and avoid, and the style of every reply, the same way you'd train a leasing agent. The voice applies to calls, texts, and email.

Yes. Voice AI answers your leasing line day or night with your greeting, books, reschedules, and cancels tours, and transfers calls to your team. Every call is recorded, transcribed, and summarized on the guest card next to texts and emails.

Yes. Tasks show each person what's theirs, conversations and call transcripts live on the guest card, and the CRM flags what needs attention and answers questions from your own SOPs, so new teammates know where to go.

Yes. Book, reschedule, or cancel tours right from the guest card, and amenity bookings and other property events show on the same calendar.

Yes. Roles and permissions set what each person can do, from approving applicants to editing templates.

Turn off agent mode on the conversation, and the agent stops replying so your team can take over. Turn it back on when you’re done.

Yes. Templates are branded per property, and your team can turn branding on or off per message, so a personal note can look like one.

Yes. Agents place calls from the CRM, and calls and call volume are tracked on the guest card and in reports.

No. The AI agent takes the first response, the follow-up, and the scheduling, so your team spends its time on tours and closing. Your team sees every conversation and can step in at any moment.

You decide, property by property. Common rules: the prospect asks for a person, the move-in is within 7 days, a fair housing question comes up, or there's no reply after 48 hours. The handoff arrives with the full conversation.

Every call, text, and tour is logged once and synced with your PMS, so leads, tours, and leases line up across both. Reports show results by property, portfolio, and lead source.

Most AI leasing agents run every operator through one generic playbook and stop at the tour. Venn starts from playbooks built for your asset class, lets you change workflows building by building, and carries every lead into application, lease, and move-in on one Company Brain.

Yes. Units, pricing, and availability come in from your PMS, so the AI agent quotes what's really open, and guest cards, tours, and activity go back without re-entry.

The AI agent follows up with an application that already has what the prospect shared, like move-in date, pets, and parking. The application, screening, and lease run in the same system, so nothing is re-typed.

Yes. Renewal offers, non-renewal reasons, and offers for a sister community run in the same CRM, and decisions sync back to your PMS.

No. Zuma’s products are continuing, and every one of them stays fully supported. Kelsey keeps getting better, with more resources behind it and now the Venn platform to work within. To try Kelsey inside Venn, reach out to your account support manager.